Refund & Cancellation Policy


At trimmedi, we are committed to transparency, fairness, and compliance in every part of the patient experience. Please review the following Refund & Cancellation Policy carefully before purchasing any product or service.
Non-Refundable Circumstances
Refunds are not available in the following situations:
  • Prescription medication orders: Once a patient submits the initial medical intake, the order is considered in process and becomes non-refundable. Medical, clinical, pharmacy, and fulfillment resources are immediately dedicated to reviewing eligibility, processing prescriptions, and coordinating shipment.
  • Processed subscription charges: If you cancel a subscription after a payment has already been processed, the cancellation will stop future recurring charges only. Charges that have already been processed are non-refundable.
  • Prescription products already ordered or dispensed: In accordance with applicable Federal law and pharmacy safety standards, prescription medications generally cannot be returned, refunded, or reused once they have been ordered for a patient.
When Refunds May Be Granted Refunds are issued only in the following circumstances:
1. Medical Ineligibility
A full refund may be issued if an trimmedi provider determines during the initial consultation that the patient is not medically eligible for treatment based on clinical judgment and established medical guidelines. However, no refund will be granted if the patient knowingly omitted or misrepresented relevant medical information.
2. Billing Error
A full refund may be issued if trimmedi made a verifiable billing error, such as an incorrect or duplicate charge.
How to Request a Refund
To be considered, refund requests must meet all of the following requirements:
  • The request must be submitted within 28 days of the original payment date.
  • The request must be made in writing by contacting support@trimmedi.com or by mail at our listed business address.
  • Requests submitted after 28 days, or through other channels, may not be honored.
Cancellation Policy You may cancel your monthly subscription at any time to prevent future charges. Cancellation does not refund any payment that has already been processed. Once a prescription order has been approved and processing has begun, it cannot be canceled for a refund. Once a shipment has been dispatched, it cannot be canceled, modified, or recalled. Shipping Policy After a prescription is approved during the telehealth consultation, compounded medication is typically shipped within 2–3 business days. Delivery timelines may vary based on pharmacy processing and carrier operations. Service Area trimmedi products and services are available only to residents of the 50 United States. We do not accept or ship international orders. Acknowledgment By purchasing any trimmedi product or service, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy. trimmedi Trinity Healthcare Supply LLC

3206 NE 2nd Ave
Suite 3013
Miami, FL 33137
United States
The health assessment available on this website does not create a provider-patient relationship between the individual completing the assessment and Trinity HealthCare Supply, LLC d/b/a trimmedi. Medical services, including clinical evaluation and prescribing, are provided by Usable Health, PC and its affiliated professional medical practices. Licensed providers within the Usable Health, PC network apply clinical protocols and exclusionary criteria to determine whether an individual qualifies for treatment. A provider will conduct a telehealth consultation to evaluate medical appropriateness before any prescription is issued. Providers retain sole discretion over all prescribing decisions. A prescription is never guaranteed.

All claims and results referenced on this website reflect self-reported data from members enrolled in the trimmedi healthcare membership program, which includes telehealth consultations with licensed providers and, where clinically appropriate, compounded GLP-1 medications. Members reported their weight at initial intake and at regular intervals thereafter. Individual results vary and depend on factors including starting weight, program adherence, diet, exercise, and the clinical recommendations of the treating provider. Compounded medications are prepared by state-licensed 503A compounding pharmacies. These medications are not FDA-approved and have not been evaluated by the FDA for safety, efficacy, or quality. The decision to prescribe compounded medications is an individualized clinical determination made by the treating provider based on the patient's medical history, current health status, and telehealth evaluation. Trinity HealthCare Supply, LLC d/b/a trimmedi does not manufacture or compound medications. Actual medication appearance may differ from website imagery.

Pharmacy Partners: Prescriptions are filled by independently owned and operated state-licensed 503A compounding pharmacies within the trimmedi pharmacy network. Each pharmacy maintains its own state board of pharmacy licenses and operates under applicable federal and state compounding regulations.

Individual results vary based on starting weight, medical history, program adherence, diet, and exercise. The weight loss figures referenced on this website are based on self-reported data from trimmedi members and are not derived from clinical trials or peer-reviewed studies. Not all members experience the same results. A prescription is never guaranteed and is at the sole discretion of the treating provider. Consult your healthcare provider before beginning any weight management program.

The trimmedi healthcare membership includes access to telehealth consultations with licensed providers and, where clinically appropriate, prescription fulfillment through the trimmedi pharmacy network. Medical services are provided by Usable Health, PC and its affiliated professional medical practices, independently owned and operated. Trinity HealthCare Supply, LLC d/b/a trimmedi provides the technology platform and administrative services and does not provide medical services or make prescribing decisions. No data, photographs, claims, or other information presented on this website are derived from clinical trials or published peer-reviewed studies. All results and testimonials are representative of individual trimmedi member experiences only.

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All medical services, including clinical evaluations, treatment planning, and prescribing decisions, are provided exclusively by Usable Health, PC and its affiliated professional medical practices, which are independently owned and operated. trimmedi provides the technology platform and administrative coordination services that connect you with your healthcare provider. trimmedi does not provide medical services, does not employ healthcare providers, does not participate in clinical decisions, and does not practice medicine.